Appointment Changes & Cancellations
We understand that schedules can change. To respect our time and other customers:
At least 12 hours notice is required for any cancellations or rescheduling.
Cancellations made with proper notice will not incur any fees.
Late Cancellations
Cancellations made less than 12 hours before your appointment may be subject to a 15% cancellation fee, which reflects the deposit collected at the time of booking.
Cancellations made less than 2 hours prior to the scheduled appointment may be charged up to 50% of the total service cost to account for reserved time and travel.
No-Shows
Failure to be present at the scheduled time may result in a fee of up to 50% of the service cost.
Customer Responsibility
Since we come to you, please ensure:
The vehicle is accessible at the scheduled time
There is adequate space to work safely
If we are unable to complete the service due to these issues, it may be treated as a late cancellation or no-show.
Weather Policy
In cases of weather (rain, snow, extreme conditions), we may need to reschedule for safety and quality reasons. You will not be charged a cancellation fee.
We will contact you as soon as possible to arrange a new time.
Deposits
To secure your appointment, we require a 15% deposit at the time of booking.
This deposit is fully refunded at the time of completed service
It is used to hold your appointment
The card on file may be charged if the cancellation policy is violated
Our Commitment
We understand that schedules can change, and we always do our best to work with you and accommodate your needs whenever possible. If you need to make a change, we encourage you to reach out as soon as possible, and we’ll do everything we can to find a time that works for you.
While our cancellation policy is in place to protect our time and travel, any cancellation fees are considered carefully and used only as a last resort. Our goal is always to provide a smooth, flexible, and positive experience for every customer.
