Everything you need to know before your appointment. Explore our FAQs for details on our services, policies, and how we deliver a seamless, professional mobile detailing experience.
Frequently Asked Questions
Q: Is payment required at the time of scheduling?
A: Yes, to secure your appointment, we require a 15% deposit at the time of booking. This deposit is fully refunded at the time of completed service.
Q: Do you bring your own water and power?
A: We generally utilize on-site water and power; however, we are fully equipped to operate independently if needed. Please let us know in advance so we can plan accordingly.
Q: Do I need to be present during the service?
A: No. As long as we have access to the vehicle, you don’t have to be present.
Q: What if the weather is bad?
A: If weather conditions aren’t suitable, we’ll contact you to reschedule for the next available date that fits your schedule.
Q: How long does a detailing service take?
A: Service times vary by package and vehicle condition, but most appointments range from 1.5 to 4 hours.
Q: What is your cancellation or rescheduling policy?
A: To see our full cancellation policy, please click here.
Q: Do you still detail cars in the winter?
A: Yes, we offer detailing services year-round, including winter. Exterior services are performed using professional waterless cleaning solutions, and all winter detailing services receive 10% off.
Q: Can you detail my car if it’s parked on the street?
A: For safety reasons, we are unable to perform mobile detailing if your vehicle is parked on the street. If a safe and suitable parking spot isn’t available, drop-off service may be an option. Please contact us in advance to discuss availability.
